BYD Energy Storage has built a comprehensive after-sales service network structured across multiple tiers: station operation and maintenance, project centers, regional hubs and global headquarters. The company serves customers through nine operation and maintenance centers worldwide, each covering 2,500 square meters.
The after-sales service network spans China, Chile, South Africa, the United Kingdom, the United States, Australia, Japan, Poland and the Middle East. To further extend the global service network, new service centers will open in South Africa and Bulgaria in 2027.
These centers will carry out core functions including spare parts storage and management, battery repair and maintenance, regional spare parts distribution, battery recycling and training for locally hired engineers. The regional hubs operate in full compliance with local legal regulations, offer structured workforce training and enable fast, on-site responses to service requests.
The professional service team includes more than 200 field engineers and over 100 R&D specialists. The company operates under standardized service level agreements (SLAs): requests are answered within 24 hours, the relevant site is reached within 48 hours and faults are resolved within 7 days.
The reach of the global service network is broad. It forms a multi-point supply network that enables rapid spare parts delivery worldwide. Alongside this, operation and maintenance teams drawing on localized production lines integrate regional resources to provide battery repair services at the local level, giving global customers fast, easily accessible and locally delivered after-sales support.
“Our global service network was designed specifically around our rapidly growing battery energy storage system (BESS) shipments. Reliable after-sales support serves as the cornerstone for the stable long-term operation of energy storage assets.”
The statement came from He Dehong, Director of Global After-Sales Service at BYD Energy Storage.
The company’s advanced global operation and maintenance system provides strong support for its growing battery energy storage portfolio and network, in line with its vision of strengthening the global energy storage industry through digital and intelligent services. BYD Energy Storage ranked first worldwide in 2025 with BESS shipments exceeding 60 GWh and has delivered more than 650 energy storage projects in total, backed by standardized and local after-sales services for reliable asset operation.
A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/f150774f-bf11-471f-bf44-db38b73cb624
